Frequently Asked Questions

Here you will find answers to frequently asked questions.

How can I be certain that I’ll get paid for my product?

In an industry like ours, where trust is a key factor, the perception of the company means everything. At mResell, we stand or fall by our reputation. Thus, keeping our customers satisfied is our number one priority, since it’s the customers themselves who will spread the word about us and build our credibility.

As you probably already know mResell is a private limited company registered in Britain. At the same time, we are part of an international group with operations all over Europe. We are in it for the long run and we gain nothing by ‘tricking you’ or holding out on you. You can rest assured that as soon as we have received and controlled your product and it has approved by our Apple-certified technicians you will be paid in full.

We have a solid track record of happy customers in Europe and our service is entirely built on trust and recommendations.

Why do I get £0.00 value for my device?

There may be a few reasons why mResell will not be able to buy a device. If a device has a functional defect or major cosmetic defect, the model may be too expensive for us to repair and resell.
The most common reason is that the device is too old. Devices that are older than five years and classified as ‘vintage’ Apple we cannot buy, as this means Apple has stopped producing spare parts for those products. As we resell every device we buy with a 6-12 months warranty we need to ensure that we are able to get hold of spare parts in case repair is needed.
Another reason you got £0.00 value may have been that the device is simply ‘out of style’ with little to no demand on the market. We always try to keep our stock fresh and interesting for our customers, which means some models just don’t ‘make the cut’.

What happens if a product I sent you gets damaged during transportation?

If you use the prepaid waybill we sent you by e-mail, your product will be covered by insurance. However, the insurance is conditioned on that the product has been properly wrapped and packed. Packaging instructions can be found in the e-mail you received from us when you completed the sell order.

If you have any questions about payment, the valuation process or packaging, please contact us before shipping.

Do you ship outside the UK?

No, unfortunately we only ship within the UK. However you can arrange shipping with a courier yourself. Simply choose ‘pick up’ instead of ‘delivery’ at checkout, and then book shipping from our service partners LogoSystems.

When will I receive payment when I sell an item?

Once you have registered the sale with us we will send you a prepaid waybill which you can use when sending the item to us. Once it has arrived at our service partners the service checks can take up to 4 working days – this will depend on the technicians work load and where your item is placed in the queue.
If your item passes all the service checks you will receive your payment within another 2 working days.

Please note that if our technician’s find any faults or missing accessories that was not mentioned when the selling order was created, it will take longer as we may need to offer a new price to cover the costs of repair and replacement. If you have answered all of the additional questions correctly, this should not be an issue.



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